Customer Service and Technical Support




Customer Service and Technical Support


We maximize our efforts to answer on all questions during one business day, even provide free support to unregistered users that want to buy our products. 

Please before writing to us, take a look at the FAQ (Frequently Asked Questions) and if you can't find the answer you are looking for, send us an email to: with the following information:

Syntheway Product.
  Host Application (Name & Version number). 
  Operating System and Platform. 
  A detailed description of the problem. 

We intend to respond to your queries, but we will naturally give priority to registered users and will be answered in the order in which it is received. Sometimes due to the volume of e-mail received, there may be some delay.
if you can't find the answer you are looking for, send us an email


Did not receive your purchased VSTi software? How long does it takes to get the download link to product after purchase via Paypal?

Have you changed your email address?: Please Update Your Contact Information


Here you will find more than 80 answers classified by topic to the most frequently asked questions. If you can't find the answer you are looking for please contact us. 


Contact Information

If you have inquiries, questions or comments regarding our products and services, please contact us at the address below:


General Information



Customer Support

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