-
To ensure that you are able to
receive our emails, please add @syntheway.net to your safe senders list.
In this manner will solve any possible reject of our download links URLs or
email server.
-
Also,
make sure your email security settings aren't too high otherwise it
will mistake
this email as SPAM/JUNK E-MAIL.
-
Lastly
take a look to your SPAM folder. This is the most common
reason why email cannot be delivered.
-
If you
continue having problems then please email us at:
[email protected]
-
More
information about Email Service Providers:
Note:
Personal
details are kept private and are never spammed. Due to security
reasons, we DO NOT store your PayPal information on our server. For
Updates Syntheway uses Blind Carbon Copy (BCC) to protect your email address privacy.
IMPORTANT:
If you did not
receive the download information about of your purchased software plugin or
sample library in less
than 24 hours, please
contact us.
Q: How are your products delivered?
A: For Windows our products VST and VST3 Plugins are Release To Web
packed in a compressed .ZIP
file
(Legacy compression, maximum compatibility).
For macOS the Audio Units Components, VST and VST3 Plugins downloads are packed and available
in '.dmg'
file, an
Apple Disk Image
format commonly used by the macOS operating system. When opened, an
Apple disk image is "mounted" as a volume within the Finder.
They are
delivered by email and available for direct download through internet.
We DO NOT send out CDs,
DVDs, neither
printed manuals.
Please allow less than 24 hours to receive the download to registered version of your software, as this is a manual process.
Usually we are much faster, but if you order from outside America, please keep the different time zones in mind.
Please provide
a valid email address in your PayPal account before ordering,
because we will send to this email address a link in order to download the
registered version
and login
credentials or key to unlock the file.
Release
To Web (RTW): Syntheway utilizes the Internet for distribution. No physical media are produced in this type of release mechanism.
Also called: Digital distribution, or content delivery, online distribution, or
electronic software distribution (ESD).
Q:
How can I order one of the shareware plug-ins from Syntheway?
A:
Each shareware plug-in has an order link on its product page. The
ordering process is managed by PayPal.
Once clicked on PayPal button , you will find the
follow PayPal options:
-
If you have a PayPal account,
so please Log-in to your account to pay; or
-
If you have not a PayPal
account, so you can pay with your debit or credit card.
Q:
Do you have any dealers?
A:
We have no dealers or distributors and offer products at
lower prices because we sell direct to you.
Syntheway software products are distributed worldwide only via internet
shopping at our website
Payment related questions
Q. How does purchasing. What is the process?
A: Take a look at the following steps:
-
You find
a VST, VST3, Audio Unit or Sample Libraries you wish, and then click the "ADD TO
CART" PayPal button and a window popup will be show you.
-
You can either go directly to PayPal from this window or shut it down and continue surfing or add additional
products to the cart.
-
To buy, Just click the
"Checkout" PayPal button in the shopping cart window and you will be directed to the secure store on
PayPal.
-
After this transaction you will receive a download link by email. Please allow less than 24 hours to receive the download to registered version of your
plugin or sample library, as this is a manual process. Usually we are much faster, but if you order from outside America, please keep the different time zones in mind.
-
Please provide a valid email
address in your PayPal account before ordering, because we will
send to this email address a link in order to download the registered
version
and login
credentials or key to unlock the file.
Q:
What payment methods do you accept?
A: We accept
PayPal payments:
PayPal is the leading online payment method, which have over 230 million users around the
world. You can pay us securely through your PayPal account (if you have one) or through PayPal credit card gateway directly.
Q:
I've purchased VST plug-in via eCheck Payment, but have not got the
email with the download URL information.
A: This eCheck Payment will remain "Uncleared" until the funds have
cleared from the sender's account, which usually takes 4 business days.
Delivery is pending until the funds have cleared into our PayPal
account. You will be notified by email when the funds have cleared into
your PayPal balance.
For eCheck Payments:
Note that delivery is pending until the funds have cleared into our
PayPal account. Bank processing times vary by the buyer's country.
The eCheck estimated completion:
|
Australia |
3-5 business days |
|
Canada |
6-8 business days |
|
France |
8-10 business days |
|
Netherlands |
4-6 business days |
|
United Kingdom |
7-9 business days |
|
United States |
3-5 business days |
Q:
Why is it important to try the demo version before buying?
A: Because there are many host
applications and system configurations, and there might be
compatibility issues for some products. We don't want you to
have issues with our software after your purchase. Please,
be aware that we do not offer refunds. To determine whether
the software meets your requirements prior to purchase, we
encourage you to test the free demo of the software and read
our License.
Q:
Do you store my credit card information?
A: No. We never see your credit card information, since it is all handled by PayPal.
Support
related questions
Q:
What about support?
A:
We maximize our efforts to answer on all questions during one business
day, even provide free support to unregistered users that want to buy our products.
Please before writing to us, take a look at the
FAQ (Frequently Asked Questions) and if you can't find the answer you are looking for,
send us an email
with the following information:
Syntheway Product (Check that you have latest version)
Host Application (Name & Version
number)
A very detailed description of the
problem
We intend to respond to your queries, but we will naturally give priority to registered users.
Your inquiry will be answered in the order in which it is received. Sometimes due to the volume of e-mail received, there may be some delay.
Phone support: currently we don't provide phone-based support. We found that sometimes we need to request some test from the customers or we help you
by giving a screenshot (screen capture) or video, or providing detailed information step by step about related
issue (VST/VST3/Audio Units host application or VST/VST3/Audio Units plugins), or direct links to certain FAQ pages, so we found that support via email is more effective than phone-based support.
Anyway, we usually reply on emails during the same business day.
[email protected]
Q: Do you give priority to
registered users?
A: Yes.
We intend to respond to your queries, but we will naturally give priority to registered users.
Q:
Do you have a User Guide / Manual?
A:
Sure. On each product package you will see a PDF User Guide in Portable Document Format
.pdf
(Developed by Adobe Systems).
Hosts
(Sequencers, DAWs, Audio Editors) and Installation related questions
Q:
What VST / VST3 / Audio Units Hosts do support?
A:
Syntheway
Plugins can be used on:
For Windows
32/64 bit:
The Syntheway VST or VST3 plugins can be "plugged in" to any host application that
supports VST or VST3 Technology like: Image-Line FL Studio, Steinberg
Cubase Pro, Artist and Elements, Cakewalk by BandLab, Ableton Live,
Cockos REAPER, PreSonus Studio One, Acoustica Mixcraft, MAGIX Acid
Pro, MakeMusic Finale, Avid Sibelius, Mackie Tracktion, Steinberg
Nuendo, Magix Samplitude, Magix Music Maker, Cantabile (Lite, Solo,
Performer), n-Track Studio, VSTHost, DarkWave Studio, Bitwig, SAVIHost
and much more
...
For Mac 32/64 bit: The
Syntheway Audio Units, VST and VST3 plug-ins can be used to process audio by
applications such as Logic Pro, GarageBand, Cubase, Ableton Live, REAPER, Studio
One Professional, Ardour, MainStage and Digital Performer among others.
Q:
How do I install and uninstall the plug-ins?
On Windows:
A: To install the VST / VST3 plug-ins, follow these steps:
• The file must be in a directory where the VST / VST3 host is looking for VST
or VST3 plug-ins.
• Unzip the file.
• To use the VST2 Plugin 32 bit (x86): Place the * x86.dll file and *
x86.instruments folder into your VST Plug-ins x86 folder of your DAW/host
application 32 bit.
• To use the VST2 Plugin 64 bit (x64): Place the * x64.dll file and *
x64.instruments folder into your VST Plug-ins x64 folder of your DAW/host
application 64 bit.
• To use the VST3 Plugin 64 bit (x64): Place the *.vst3 file and *.instruments
folder into your VST3 Plug-ins x64 folder of your DAW/host application 64 bit
that supports VST3 format.
To uninstall simply remove the .dll, .vst3 and their respective .instruments
folders from your 32 bit or 64 bit VST / VST3 Plugins directories, as
appropriate.
On macOS:
