FAQ Frequently Asked Questions. Syntheway Virtual Musical Instruments. VST VST3 Audio Units Plug-ins Software Synthesizers for Windows and Mac
Syntheway FAQ (Frequently Asked Questions)

Menu

  Home

FAQ (Frequently Asked Questions)

 

Here you will find answers classified by topic to the most frequently asked questions.

If you can't find the answer you are looking for please contact us.

 

 


 

Order related questions

  1. Q: I have bought a product but have not got your email with download information. When do I receive it?

  2. Q: How are your products delivered?

  3. Q: How can I order one of the shareware plug-ins from Syntheway?

  4. Do you have any dealers?

 


Payment related questions

  1. Q. How does purchasing. What is the process?

  2. Q: What payment methods do you accept?

  3. Q: I've purchased VST plug-in with eCheck Payment, but have not got the email with the download URL information.

  4. Q: Why is it important to try the demo version before buying?

  5. Q: Do you store my credit card information?

 


Support related questions

  1. Q: What about support?

  2. Q: Do you give priority to registered users?

  3. How do I update my contact information ?

  4. Do you have a User Guide / Manual?

 


System Requirements related questions

  1. Q: What are the requirements for Windows?

  2. Q: What are the requirements for Mac?

 


Hosts (Sequencers, DAWs, Audio Editors) related questions

  1. Q: What VST, VST3 and Audio Units Hosts (DAW / Sequencer / Audio Editor) do support?

  2. Q: How do I install and Uninstall the plug-ins?

  3. Q: How do I change the presets on different VST/VST3/Audio Units hosts (DAWs, Sequencers, Audio Editors)?

 

 


Order related questions


 

 Q: I have bought a product but have not got your email with download information. When do I receive it?



A: After your purchase, when payment is received, registration is delivered by email (usually be sent within 24 hours of payment on weekdays and weekends). 

Please allow less than 24 hours to receive the download to registered version of your software, as this is a manual process. 
Usually we are much faster, but if you order from outside America (Eastern Time Zone, UTC−05:00) please keep the different time zones in mind.

If you used a valid PayPal email address and still didn't receive our download link, there are a few things you can check: 

  • First, make sure your email account can accept emails coming from us *@syntheway.net or accept at least [email protected]t email address. In this manner will solve any possible reject of our download links URLs or email server.

  • Also, make sure your email security settings aren't too high otherwise it will mistake this email as SPAM/JUNK E-MAIL. 

  • Lastly take a look to your SPAM folder. This is the most common reason why email cannot be delivered.

  • If you continue having problems then please email us at: [email protected]  

  • More information about Email Service Providers:

 

 

Note: Personal details are kept private and are never spammed.  Due to security reasons, we DO NOT store your PayPal information on our server. For Updates Syntheway uses Blind Carbon Copy (BCC) to protect your email address privacy.

   

IMPORTANT:

  • Please provide a valid email address in your PayPal account before ordering, because we will send to this email address a link in order to download the registered version and login credentials or key to unlock the file. 

If you did not receive the download information about of your purchased VSTi software in less than 24 hours, please contact us. Please email us to contact@syntheway.net  in order to solve any incompatibility with your email box due to a possible reject of our download links URLs.

 


Q: How are your products delivered?


A: For Windows our products VST and VST3 Plugins are Release To Web packed in a compressed .ZIP file (Legacy compression, maximum compatibility).

For macOS the Audio Units Components, VST and VST3 Plugins downloads are packed and available in '.dmg' file, an Apple Disk Image format commonly used by the macOS operating system. When opened, an Apple disk image is "mounted" as a volume within the Finder.

They are delivered by email and available for direct download through internet. We DO NOT send out CDs, DVDs, neither printed manuals.

Please allow less than 24 hours to receive the download to registered version of your software, as this is a manual process. 
Usually we are much faster, but if you order from outside America, please keep the different time zones in mind.

Please provide a valid email address in your PayPal account before ordering, because we will send to this email address a link in order to download the registered version and login credentials or key to unlock the file.

 

Release To Web (RTW): Syntheway utilizes the Internet for distribution. No physical media are produced in this type of release mechanism. Also called: Digital distribution, or content delivery, online distribution, or electronic software distribution (ESD). 

 


 

Q: How can I order one of the shareware plug-ins from Syntheway?

A: Each shareware plug-in has an order link on its product page. The ordering process is managed by PayPal.

Once clicked on PayPal button , you will find the follow PayPal options:

  • If you have a PayPal account, so please Log-in to your account to pay; or

  • If you have not a PayPal account, so you can pay with your debit or credit card.

 


 

Q: Do you have any dealers?

A:  We have no dealers or distributors and offer products at lower prices because we sell direct to you. Syntheway software products are distributed worldwide only via internet shopping at our website 



Payment related questions


 

Q. How does purchasing. What is the process?

A: Take a look at the following steps:

  1. You find a VST, VST3, Audio Unit or Sample Libraries you wish, and then click the "ADD TO CART" PayPal button and a window popup will be show you. 

  2. You can either go directly to PayPal from this window or shut it down and continue surfing or add additional products to the cart. 

  3. To buy, Just click the "Checkout" PayPal button in the shopping cart window and you will be directed to the secure store on PayPal. 

  4. After this transaction you will receive a download link by email. Please allow less than 24 hours to receive the download to registered version of your plugin or sample library, as this is a manual process. Usually we are much faster, but if you order from outside America, please keep the different time zones in mind.

  5. Please provide a valid email address in your PayPal account before ordering, because we will send to this email address a link in order to download the registered version and login credentials or key to unlock the file.

 


 
Q: What payment methods do you accept?

A:
We accept PayPal payments: 

PayPal is the leading online payment method, which have over 230 million users around the world. You can pay us securely through your PayPal account (if you have one) or through PayPal credit card gateway directly. 

 


 

Q: I've purchased VST plug-in via eCheck Payment, but have not got the email with the download URL information.

A: This eCheck Payment will remain "Uncleared" until the funds have cleared from the sender's account, which usually takes 4 business days. Delivery is pending until the funds have cleared into our PayPal account. You will be notified by email when the funds have cleared into your PayPal balance.

For eCheck Payments: Note that delivery is pending until the funds have cleared into our PayPal account. Bank processing times vary by the buyer's country. 

The eCheck estimated completion:

Australia

3-5 business days

Canada

6-8 business days

France

8-10 business days

Netherlands

4-6 business days

United Kingdom

7-9 business days

United States

3-5 business days

 


 

Q: Why is it important to try the demo version before buying? 

A: Because there are many host applications and system configurations, and there might be compatibility issues for some products. We don't want you to have issues with our software after your purchase. Please, be aware that we do not offer refunds. To determine whether the software meets your requirements prior to purchase, we encourage you to test the free demo of the software and read our License.


 
Q: Do you store my credit card information?

A:
No. We never see your credit card information, since it is all handled by PayPal.

 


Support related questions


 

Q: What about support?

A: We maximize our efforts to answer on all questions during one business day, even provide free support to unregistered users that want to buy our products. 

Please before writing to us, take a look at the
FAQ (Frequently Asked Questions) and if you can't find the answer you are looking for, send us an email with the following information:

  Syntheway Product (Check that you have latest version)
  Host Application (Name & Version number) 
  A very detailed description of the problem 

We intend to respond to your queries, but we will naturally give priority to registered users.
Your inquiry will be answered in the order in which it is received. Sometimes due to the volume of e-mail received, there may be some delay.

Phone support: currently we don't provide phone-based support. We found that sometimes we need to request some test from the customers or we help you by giving a screenshot (screen capture) or video, or providing detailed information step by step about related issue (VST/VST3/Audio Units host application or VST/VST3/Audio Units plugins), or direct links to certain FAQ pages, so we found that support via email is more effective than phone-based support. 
Anyway, we usually reply on emails during the same business day.

:::: Free Technical Support :::: support@syntheway.net :::::: Customer Service and Technical Support [email protected]    

 


 

Q: Do you give priority to registered users?

A: Yes. We intend to respond to your queries, but we will naturally give priority to registered users.

 


 

Q: Do you have a User Guide / Manual?

A: Sure. On each product package you will see a PDF User Guide in Portable Document Format .pdf (Developed by Adobe Systems).  

 


Hosts (Sequencers, DAWs, Audio Editors) related questions


 

Q: What VST / VST3 / Audio Units Hosts do support?

A: Syntheway Plugins can be used on:

For Windows 32/64 bit: The Syntheway VST or VST3 plugins can be "plugged in" to any host application that supports VST or VST3 Technology like: Image-Line FL Studio, Steinberg Cubase Pro, Artist and Elements, Cakewalk by BandLab, Ableton Live, Cockos REAPER, PreSonus Studio One, Acoustica Mixcraft, MAGIX Acid Pro, MakeMusic Finale, Avid Sibelius, Mackie Tracktion, Steinberg Nuendo, Magix Samplitude, Magix Music Maker, Cantabile (Lite, Solo, Performer), n-Track Studio, VSTHost, DarkWave Studio, Bitwig, SAVIHost and much more ...

For Mac 32/64 bit: The Syntheway Audio Units, VST and VST3 plug-ins can be used to process audio by applications such as Logic Pro, GarageBand, Cubase, Ableton Live, REAPER, Studio One Professional, Ardour, MainStage and Digital Performer among others.

 


 

Q: How do I install and uninstall the plug-ins? 

On Windows:

A: To install the VST / VST3 plug-ins, follow these steps:


• The file must be in a directory where the VST / VST3 host is looking for VST or VST3 plug-ins.
• Unzip the file.
• To use the VST2 Plugin 32 bit (x86): Place the * x86.dll file and * x86.instruments folder into your VST Plug-ins x86 folder of your DAW/host application 32 bit.
• To use the VST2 Plugin 64 bit (x64): Place the * x64.dll file and * x64.instruments folder into your VST Plug-ins x64 folder of your DAW/host application 64 bit.
• To use the VST3 Plugin 64 bit (x64): Place the *.vst3 file and *.instruments folder into your VST3 Plug-ins x64 folder of your DAW/host application 64 bit that supports VST3 format.
 

To uninstall simply remove the .dll, .vst3 and their respective .instruments folders from your 32 bit or 64 bit VST / VST3 Plugins directories, as appropriate.

On macOS:

A: To install and uninstall the Audio Units Components, VST and VST3 plugins for Mac, please follow these instructions

 


 

Q: How do I change the plugin presets on different VST/VST3/AU hosts (DAWs, Sequencers, Audio Editors) ?

A: The quick way is by managing the preset sounds via preset browser on the plugin graphical user interface:

The combo box is designed to handle all aspects of browsing and loading sounds:

1. In order to access to the predefined sounds, click on the selector rectangle area to expand the instrument list.

2. Then, select any of the predefined sounds.

 


System Requirements related questions


 

Q: What are the requirements for Windows?

System Requirements

Windows Operating System: Native dll file for Windows XP, Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10 / x86 architecture (32-bit platform). For x64 (64-bit platform) test the demo plug-in with your host internal bit bridge as in Cubase (VST Bridge), FL Studio (Bridged mode), Cakewalk SONAR (BitBridge), Cockos REAPER (Bridging) or via external jBridge application for Ableton Live, PreSonus Studio One, etc.

Before you install VST Instruments & Effects, please make sure your computer fulfills the following requirements:

  • Windows Operating System: Native .dll (v2.4) and .vst3 (v3.6.7) files for Windows Windows 7, Windows 8, Windows 8.1 and Windows 10 (32-bit and 64-bit platforms).

  • Apple macOS: Audio Units, VST and VST3 Plugins or Sample Libraries

  • 500 MHz Processor (Pentium®, Celeron® AMD® or equivalent) minimum.

  • RAM: 512 MB or higher recommended.

  • VST compatible host / Digital Audio Workstation DAW/ MIDI Sequencer: These VST/VST3 software can be "plugged in" to any host application that supports VST/VST3 Technology like: Image-Line FL Studio, Steinberg Cubase Pro, Artist and Elements, Cakewalk by BandLab, Ableton Live, Cockos REAPER, PreSonus Studio One, Acoustica Mixcraft, MAGIX Acid Pro, MakeMusic Finale, Avid Sibelius, Mackie Tracktion, Steinberg Nuendo, Magix Samplitude, Magix Music Maker, Cantabile (Lite, Solo, Performer), n-Track Studio, VSTHost, DarkWave Studio, Bitwig, SAVIHost and much more ...

  • MIDI Controller Device: A MIDI Controller is required to play this VST instrument. The most common type of device in this class is the keyboard controller. After launching the Digital Audio Workstation or MIDI host application be sure to select the appropriate MIDI device before attempting to play your MIDI controller.

  • An ASIO® soundcard is recommended for low latency real-time play.

  • Please test extensively the demo version of this product in your host to make sure there are no misbehaviors before purchasing.

 


Q: What are the requirements for Mac?

 

The Audio Units (.component), VST (.vst) and VST3 (.vst3) formats are distributed via Internet in an Apple Disk Image DMG file and compatible with macOS v10.14 'Mojave' and all previous macOS/OS X.

These plug-ins can be used to process audio by applications such as Logic Pro, GarageBand, Cubase, Ableton Live, REAPER, Studio One Professional, Ardour, MainStage and Digital Performer among others.

By clicking on each Audio Unit and VST below, you will find the audio demonstrations, Audio Unit, VST and VST3 demo versions, information about the product as well as the shopping online webpage.

Please, test extensively the demo version of this product in your host to make sure there are no misbehaviors before purchasing.


If you can't find the answer you are looking for please contact us.


 

VST is a trademark of Steinberg Soft- und Hardware GmbH

Audio Units™ is a trademark of Apple Inc.



Copyright © 2004-2019 Syntheway Virtual Musical Instruments.

Privacy Policy | Disclaimer | FAQ | Site Map | Artists & LinksTechnical Support ContactAbout Us